Customer Service and Care
Your customer service department is the face of your business. This department needs to have the skills to successfully and professionally handle all enquiries from both your customers and the consumer. Along with the technical support team they need to be trained and informed on all company activities, all technical aspects of your products and have the ability to confidently answer all company related questions.
To set up, implement or update your customer service and technical support is not the daunting task it may first seem.
PBC can assist in the setting up of this important department, implement policies and procedures and build the tools that the customer service team will need to achieve their goals;
- Structured Customer Service Plan
- Customer Service key Performance Indicators (KPI’s)
- Manageable Customer Contracts
- Contact and communication with the Customer
- Telephone Skills
- Overcoming the Customer Objections and Complaints